About
ChurnNote helps SaaS founders turn cancellations into feedback, failed payment recovery, and win-back follow-ups.
It connects to Stripe or Lemon Squeezy, detects cancellations, and sends a short plain-text exit email that feels like a founder note instead of a survey or form.
When customers reply, ChurnNote groups the reason for leaving into patterns like pricing, missing feature, bad experience, not using it, switched tool, or failed payment.
Founders can then record what changed — like a shipped feature, new plan, bug fix, or better onboarding — and queue targeted win-back follow-ups for the right customers.
ChurnNote also includes failed payment recovery, churn insights, customer timelines, VIP queue, weekly founder digest, and flat $12/month pricing.
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I built ChurnNote because most SaaS founders know when a customer cancels, but not what to do next.
ChurnNote closes that loop: ask why they left, understand the reason, recover failed payments, and